A Function I would Like to See Added

Replies to This Discussion

Permalink Reply by Marni Bakst on February 12, 2012 at 7:24pm

Yes, I have people trying to look at things that have not been in my store for years... literally.  Those show up in my Shop Visitors list as Unknown Item ID. But I can also see people looking at items that went poof long ago on Google Real Time. I think they must have them bookmarked elsewhere. But I think Wish List items drop off after 30 days or so.

Permalink Reply by Karensfinds on February 13, 2012 at 8:56am

I second this suggestion.  What I have been doing is writing a note in the remarks box that the item has been sold hoping that the buyer would remove it from their wish list.  But still several months later the item is still there.  Karen

Permalink Reply by San Marcos Art Glass on February 13, 2012 at 9:52am

I'm glad others agree. It is better now than it used to be. I used to have things on the wish/watch list that had been sold the year before. Now they seem to only stay on a couple of months. I checked my Wish List last night and saw I had 91 entries. Only 58 of those entries were still available. Most things I finalize I have them removed at the end of each month, so that adds a little extra time to the wish list stay, I'm sure.

I guess what I would really like is to be able to edit my own wish list to get rid of clutter.

Permalink Reply by Ruby Lane on February 13, 2012 at 2:04pm

I have to get some info on the wish list's before I can respond but I, too, would like to see more flexibility with the Wish Lists.

Items that are indexed by Google stay out there in the internet world for a long time. Folks are probably clicking on an item in a Google search return and ending up at a dead end page, meaning the item was sold and removed from the shop. This is a good reason for not removing all your sold items from your shop. It is doorway to your shop. Hopefully they will browse your shop even though the item they were looking for is no longer available.

Permalink Reply by 2Hearts Uptown @Ruby Lane on February 15, 2012 at 1:53pm

I'd like to keep sold items in my shop for 2-3 months; both for the doorway to my shop and because people feel more comfortable buying from a shop where they know others are buying.   But, the monthly listing fee adds up, so usually stick to one month unless item is especially sought after.   It would be a support if RL didn't charge for sold item listings for 2 months and considered that part of our advertising fee...

D'Anne

Ruby Lane - Carol Augustine said:

I have to get some info on the wish list's before I can respond but I, too, would like to see more flexibility with the Wish Lists.

Items that are indexed by Google stay out there in the internet world for a long time. Folks are probably clicking on an item in a Google search return and ending up at a dead end page, meaning the item was sold and removed from the shop. This is a good reason for not removing all your sold items from your shop. It is doorway to your shop. Hopefully they will browse your shop even though the item they were looking for is no longer available.

Permalink Reply by San Marcos Art Glass on February 18, 2012 at 9:46am

Oy! Today I checked my "Item Count" page under "Reports" for the first time in a long time. It has things I deleted a couple of years ago with clicks registered. It looks like everything I've ever listed with an unknown item tag on the things that already sold or were deleted. The things that I checked don't come up on Google, so I don't know where the recorded clicks are coming from.

Permalink Reply by Ruby Lane on February 21, 2012 at 11:49am

Hi,

Are these for "unknown item id" ?

If so, here is the note at the bottom of the page.

IMPORTANT NOTE: Unknown item ID means that a shopper or search engine tried to access an item that is not in your shop. This occurs because public search engines keep links to items in your shop even after the item has been sold or removed, a shopper may have bookmarked your item and tried to view it after the item was removed or sold, a search engine may have incorrectly indexed your page, or a shopper may have entered an incorrect web address by hand for your item. Ruby Lane cannot prevent these situations from happening, and they are normal. If you see this often for items you have removed, you may be removing items from your shop prematurely and not giving them time to sell.

Permalink Reply by San Marcos Art Glass on February 21, 2012 at 11:54am

Carol, I knew that it was a search engine thing. When I checked my click list the other day, however, everything I had ever sold was added back on. This was new. I used to have a few unknown items, now I have a few that are known.

Permalink Reply by Ruby Lane on February 21, 2012 at 3:35pm

Hi, That is strange. I looked at my own shop reports and I did have unknown items but I can't tell if these are really old items or not without checking them against printed reports. I will poke around and see what I can find. Carol

Permalink Reply by San Marcos Art Glass on February 21, 2012 at 4:23pm

I checked the numbers of the listings and there are gaps, so it isn't everything ever sold. I wondered if there may still be tagged pictures out in the cyber world that people are clicking. I thought maybe the 30 items I retired were part of the unknown items, but they are still on the list as knowns. This is not a problem for me. I was just surprised to see all the ghosts from days gone by reappear on the list. I don't know what they are anymore, since I didn't copy my listings.

Permalink Reply by The Old Grey Mare on February 21, 2012 at 4:46pm

Lately, I seem to be getting many, many more of those unknown items than I have in the past.  I look at my reports everyday, and just the past month or so, I think.  I understand the concept of them staying in the search engines, and it doesn't really bother me.  But it's interesting to see them showing up in greater numbers recently.

As for a function I would like to see, and maybe it can be done and I haven't figured it out--on listing an item, you get drop down menus for insurance, shipping, etcetera.  I would love to be able to remove the old ones that I've used in the past.  Let's face it, we're not going to be using $1.70 for insurance ever again....These fields are already filled with old amounts, and I can see it getting worse after another few years.