Both RL and RP shops in preview

This morning I awoke and found two emails, sent from Ruby Lane. Sent at 2.27 and 2.27 AM, the emails informed me that both my shops had been put in preview. In other words, closed to the public. I am including the email about Ruby Lane below. If it weren't so frustrating, it would be funny. I particularly liked the part about how they wouldn't want me to miss a sale....

And I'm curious, if my email isn't working, which of course it is, how did they expect me to get the email? Which I did. Because my email is working. Because it's the same email I"ve had since I opened the Ruby Lane shop in July 2005.

Following the instructions and going to my home page, I simply clicked on reopen my shop, and got the message that my shop is once again open. I did nothing whatsoever with my email address. So, apparently another glitch, instead of possibly finding a purchase order this morning, I get a notice that I'm closed. As of this point, I am leaving the RP shop in preview, and sending the information on it to CS, so they can explain it to me. I feel like Ricky Ricardo though--"this is gonna take some pretty serious splaining Lucy...."

Your shop The Old Grey Mare, has been put in preview for this reason:

Closed because email address not working properly.  Customers

are no longer able to view your shop and we'd hate to see you lose a

sale.  To re-open your shop, follow the instructions on your shops home

page.

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Replies to This Discussion

Permalink Reply by Antik Avenue on November 9, 2011 at 8:10am

Gracious, what a way to start the day! I've noticed the site is working faster but have come across glitches. This morning I noticed my click rate and monthly budget on RP had changed to zero. So if you don't check it each day it may be worth checking. Also it took a couple of times for it engage. For instance it showed the pending rate to be zero and the current rate to be 10 cents which is just the opposite of what I put in (hope this makes sense). Once I tried it again it corrected itself. Also, all of my new listings have had zero views on RL. Granted it is pottery of a single pattern so maybe not much interest in that particular pattern but I don't think I've experienced not a single view before. It's good to see that people are getting sales....keeping my fingers crossed :-)

Permalink Reply by Pearl's Parlor on November 9, 2011 at 8:29am

When I check under Manage Items, I have zero views on everything added since 11/05/11. So I don't think it's just you. And also no shop visitors under Reports, which doesn't jive with Google.

Permalink Reply by Antik Avenue on November 9, 2011 at 8:50am

Thank you! Makes me feel better--guess they're still working things out.....I can see I really need to sign up with Google Analytics. Anita

Pearl's Parlor said:

When I check under Manage Items, I have zero views on everything added since 11/05/11. So I don't think it's just you. And also no shop visitors under Reports, which doesn't jive with Google.

Permalink Reply by The Old Grey Mare on November 9, 2011 at 9:11am

Oh, and as an added plus, I can't email Ruby Lane from my shop pages, and I can't email my buyers either. I'm having a really fun morning here.......

Permalink Reply by CheriShops - Admin on November 9, 2011 at 9:59am

oh dear! so sorry to hear this Dexter!

Carol should be here soon (she works Pacific time hours) and hopefully she will have some info for you

re the shop reports/views...yes, they did mention that the reports had been down so we all have zeros

Permalink Reply by Antique Beak on November 9, 2011 at 10:09am

Oh crap, Dex (and I thought having a stopped up toilet this morning was a downer!) (Pun intended).

Permalink Reply by The Old Grey Mare on November 9, 2011 at 10:14am

Thanks Cheri, I actually did start laughing about it a while ago, but there was a touch of hysteria in the laugh. When my husband came out this morning and found me head down on the computer, moaning, he suggested I close the shop, as he's seen me in this position a number of times since October 28, when all the pictures disappeared from my shop, the start of it all.

I did just get a confirmation email from RL telling me that I am receiving email at my address, which I already knew. Live support gives me an error message from Chrome that the site may be down for maintenance (really???) or configured incorrectly. And, to brighten the day a bit, I got a purchase order.

Jen, we had the bathroom thing last week, two plumbers and a septic man later, it's working. Sorry dear.

So, I hope to hear from Carol, I'm leaving the RP shop in preview mode, so they can figure it out. Gee, I can't wait to see what's next...My husband will be sending my medical bills to RL when I have a stroke....

Permalink Reply by Antik Avenue on November 9, 2011 at 10:22am

:-)

Antique Beak said:

Oh crap, Dex (and I thought having a stopped up toilet this morning was a downer!) (Pun intended).

Permalink Reply by Ruby Lane on November 9, 2011 at 10:24am

"ahhh, Ricky, humm, ah ah ah, well, ahh, its Ethel's fault...."

The reports are not working. I can't tell you for sure if they will be updated or not, but I will get an answer for you asap Since we are going to discontinue this reporting feature and use only Google analytics, well..........

Dexter, I see your ticket in the CS queue and have sent a note asking for an update.

There is a meeting in the town square at noon, bring rush torches. Only joking. LOL

Permalink Reply by Antik Avenue on November 9, 2011 at 10:25am

Glad to hear you had a sale....hang in there...
Dexter Grass said:

Thanks Cheri, I actually did start laughing about it a while ago, but there was a touch of hysteria in the laugh. When my husband came out this morning and found me head down on the computer, moaning, he suggested I close the shop, as he's seen me in this position a number of times since October 28, when all the pictures disappeared from my shop, the start of it all.

I did just get a confirmation email from RL telling me that I am receiving email at my address, which I already knew. Live support gives me an error message from Chrome that the site may be down for maintenance (really???) or configured incorrectly. And, to brighten the day a bit, I got a purchase order.

Jen, we had the bathroom thing last week, two plumbers and a septic man later, it's working. Sorry dear.

So, I hope to hear from Carol, I'm leaving the RP shop in preview mode, so they can figure it out. Gee, I can't wait to see what's next...My husband will be sending my medical bills to RL when I have a stroke....

Permalink Reply by Ruby Lane on November 9, 2011 at 10:29am

Latest message on Weblog Reports.

The Weblog Reports are still down, and the numbers that do display are not accurate. We expect these to be fixed soon. In the meantime, we suggest that you use the Google Analytics report tool.

Carol

Permalink Reply by Antik Avenue on November 9, 2011 at 10:31am

and don't forget the tar and feathers....just kidding...it will be a shame if they do away with all of the reports. That is such a nice feature of RL's. I would dearly miss it! Why would they do that? Is it because they can't fix it?

Ruby Lane - Carol Augustine said:

"ahhh, Ricky, humm, ah ah ah, well, ahh, its Ethel's fault...."

The reports are not working. I can't tell you for sure if they will be updated or not, but I will get an answer for you asap Since we are going to discontinue this reporting feature and use only Google analytics, well..........

Dexter, I see your ticket in the CS queue and have sent a note asking for an update.

There is a meeting in the town square at noon, bring rush torches and sawed off pitch forks. Only joking. LOL