Comments from Customers

As I'm used to feedback systems, I'm wondering how the correct way is to go about listing customer comments on my RL page. I always check in with my customers after an item has arrived to be sure that they're happy with their purchase. How do I go about using these comments to benefit my shop, i.e. listing them on my "About Us" page. I was just curious about protocol on this topic.

Once again, thanks in advance...the move from etsy to RL is quite different and I'm a neurotic rule follower, so any input is appreciated:)

Pam

2 members like this

Replies to This Discussion

Permalink Reply by CheriShops - Admin on June 17, 2012 at 12:50pm

answers here :)

http://thevintagevillage.com/group/rubylane/forum/topics/how-can-a-...

Permalink Reply by Suzy's Timeless Treasures on June 17, 2012 at 3:51pm

Pam, you are welcome to take a look at my shop's home page to see how I've added customer comments:

http://www.rubylane.com/shop/suzystimelesstreasures

I modeled mine after seeing how others on RL listed theirs.

You can add them through the 'Edit Shop Info' link. I always ask my customers permission to use their comments and then I let them know when their comment is posted on my page (who doesn't like seeing their words online?). I ask if I can use their first name only or just initials too.

I have yet to have a customer submit a Testimonial for my shop directly to RL, but maybe about 30% will send me an email letting me know they like their pieces.

Permalink Reply by Graceful Antiques on June 17, 2012 at 6:38pm

http://www.rubylane.com/shop/gracefulantiques#aboutus

Good ?. I am wondering if we may be able to move similar ones from our RP to our RL shop page.

Happy customers is what we all want. I also do not use their full name and ask permission first.

Permalink Reply by WhimsicalVintage on June 17, 2012 at 11:13pm

As always ladies:)...exactly the answers I was looking for - Thank you!

Permalink Reply by Graceful Antiques on July 18, 2012 at 8:32am

To add to this thread.

I get some nice customer comments but wonder if they have to actually email RL for us to get the kudos.

Permalink Reply by Antiques du Jour on August 1, 2012 at 5:58pm

I get very nice comments too. However, I think that they have to write to RL customer service before we actually get a mention in the Customer Kudos. I keep a file of all the nice e-mails I get but have never posted them on my shop pages.

Graceful Shops said: