Extra! Extra!

Ruby Lane shop owners - RL sent out an email on Thursday listing updates coming your way next week. Make sure you read it and take a look at the screen shots - http://www.rubylane.com/court/designpreview.html

Carol

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Replies to This Discussion

Permalink Reply by Charmed Life on June 3, 2011 at 11:00am

I sent a message to Ruby Lane's customer service regarding this, and here is their response:

"Your Exclusive status and the date you joined Ruby Lane are still on
your shop's home page, they have just moved. If you will please go to
your shop's home page, and look in the left side menu, just above your
name and address, you will see the 'Exclusive Ruby Lane Member since
Jun 2009'."

I swear it wasn't there before.

I also don't really like the placement. I'd like to see it up at the top. Nobody is going to look over there for it.

IM(notso)HO.

Happy FRIDAY everyone!

Ruby Lane said:

If you're an Exclusive shop and you are not happy this is no longer indicated on your shop home page along with the date you were established, then please send your comments to Ruby Lane customer support. When you click on the crown, then you see your shop exclusive status. I understand why you would prefer the information be displayed in a promote location on your shop home page. But, this needs to be communicated directly to Ruby Lane via customer support.

Thanks, Carol

Permalink Reply by Ruby Lane on June 3, 2011 at 2:49pm

Hi!

This happens to me all the time. If you put the link in and a pic 'does not' appear, then you have to wipe out the comment box and start over. It can be really frustrating, I know. But this one is on Facebook, if I could fix it I would. :(

Permalink Reply by Ruby Lane on June 3, 2011 at 2:52pm

weird I keep trying to edit my comment above and it doesn't update

to charmed life, when i say you have to wait for the pic to appear I mean 'before' you hit the share button, if all you see is the text info, then you have wipe out the comment reload the page and start over, pain pain pain

Permalink Reply by Ruby Lane on June 3, 2011 at 2:56pm

I personally would like to see it back at the top too......... along with the date of establishment,

Charmed Life said:

I sent a message to Ruby Lane's customer service regarding this, and here is their response:

"Your Exclusive status and the date you joined Ruby Lane are still on
your shop's home page, they have just moved. If you will please go to
your shop's home page, and look in the left side menu, just above your
name and address, you will see the 'Exclusive Ruby Lane Member since
Jun 2009'."

I swear it wasn't there before.

I also don't really like the placement. I'd like to see it up at the top. Nobody is going to look over there for it.

IM(notso)HO.

Happy FRIDAY everyone!

Ruby Lane said:

If you're an Exclusive shop and you are not happy this is no longer indicated on your shop home page along with the date you were established, then please send your comments to Ruby Lane customer support. When you click on the crown, then you see your shop exclusive status. I understand why you would prefer the information be displayed in a promote location on your shop home page. But, this needs to be communicated directly to Ruby Lane via customer support.

Thanks, Carol

Permalink Reply by CheriShops - Admin on June 3, 2011 at 4:45pm

I have been having the same problem with trying to edit here Carol! Now that I know there is someone else experiencing it, I'll report it on the glitch thread.

Ruby Lane said:

weird I keep trying to edit my comment above and it doesn't update

to charmed life, when i say you have to wait for the pic to appear I mean 'before' you hit the share button, if all you see is the text info, then you have wipe out the comment reload the page and start over, pain pain pain

Permalink Reply by Charmed Life on June 3, 2011 at 5:38pm

Carol... thanks for the info and the email! That was the first time I had that happen to me ever so I was a little surprised. Thought it might have been related to the updates.

I, too wish the exclusive language was back at the top of the page. If I reply to the Ruby Lane official email I received will it go to a person? Or should I just start over voicing my opinion that it move back to the top of the page?

Permalink Reply by Ruby Lane on June 3, 2011 at 7:24pm

Yes you can respond to it, but because I handled it, it will come back to me, so send a new one so it goes direct to cs...

Permalink Reply by ElsiesAttic ~ CEO on June 3, 2011 at 8:50pm

you can only edit a reply for 15 minutes and then it's fixed into position. Only staff can edit after 15 minutes. :)

Cheri said:

I have been having the same problem with trying to edit here Carol! Now that I know there is someone else experiencing it, I'll report it on the glitch thread.

Ruby Lane said:

weird I keep trying to edit my comment above and it doesn't update

to charmed life, when i say you have to wait for the pic to appear I mean 'before' you hit the share button, if all you see is the text info, then you have wipe out the comment reload the page and start over, pain pain pain

Permalink Reply by CheriShops - Admin on June 3, 2011 at 9:31pm

Hi Lora
the inability to get the edit to submit is happening within that 15 min default time. The last time it happened to me, I checked and still had 7 min left.

Permalink Reply by ElsiesAttic ~ CEO on June 4, 2011 at 12:54am

got it... :) I will make a note of it to see if this keeps happening. Sometimes the timer isn't right. :) I have had that happen to me. You think you have x amount of minutes left and next thing you know you passed the time limit cause the "ticker" wasn't accurate. I think it depends on your browser. If that happens you can delete the post completely and re-post it. :)

Cheri said:

Hi Lora
the inability to get the edit to submit is happening within that 15 min default time. The last time it happened to me, I checked and still had 7 min left.

Permalink Reply by COBAYLEY on June 4, 2011 at 11:02am

Me too...

Charmed Life said:

Yikes !!!

I just went to Ruby Lane's Facebook page to post one of my items ... I used to be able to post a "link" and that link would include an image of the item ... now it does NOT. It just has a text link, no image.

I'll write to Ruby Lane and ask about this.

I haven't tried posting a link to Ruby Plaza's Facebook page, yet.

I did try and post a link from Ruby Lane to The Vintage Village's Facebook page, and again ... no image.

Anyone else have this experience ????

Permalink Reply by Cybermogul Dolls on June 4, 2011 at 8:38pm

The new pages and pictures look small to me too - my workaround is to hit CTRL and the + key changing the zoom level to 125% or more - but all web pages and text will be bigger too!

COBAYLEY said:

It''s OK...but, I still don't like the layout....I'm on my laptop now and at home the PC is the same...the format is in the middle of a big white screen.. And no, my computers are not old. They are new...the laptop, brand spanking new...Windows 7...I've tried with Chrome and IE9...so...I guess I'll just lope along with all this stuff in the middle of the page...bit white bars on either side...

Thank you again for all your help and support.

Carolyn

Ruby Lane said:

Hi Carolyn,

Another shop owner wrote in asking the same question. Here is the response given:

We now have standard size screens so they are consistently the same size regardless of the size of the monitor you are using.

Here is the information from the note we sent out:

NEW FIXED SCREEN SIZE AND REMOVAL OF FLASH

We've moved from a dynamic screen size to a fixed screen which accommodates most computer screens. This allows our designers to work with a fix width layout to create pages that look the same on all computers. Most web sites are now designed with a fixed width.

You could write to customer support and see if you can get any other information. And, you could try adjusting the settings for your monitor but I can't say if that will make a difference or not. I am assuming no. It fits my screen, so I don't have the problem. I am working from a laptop, so the screens tend to be smaller than a regular monitor.

Carol