Hi Everyone:
We want to give everyone, both buyers and shops more detailed information regarding Friday's site updates. Below are the current site issues:
1. Strange characters in item descriptions, especially numbers: We are aware of this problem and will have it corrected by end of day tomorrow, November 1st.
2. Item photos displaying the man with camera, or displaying distorted: The good news is that we have corrected the vast majority of photos with this issue. However, any item photos that are still not displaying correctly as of now will need to be re-uploaded. We apologize for this inconvenience.
3. Shipping amount not being included in PayPal totals: We have only had a couple of complaints on this issue, and we are currently looking into it, as we need to determine if this is a Ruby Lane or a PayPal issue.
4. Email newsletters tool temporarily disabled: We know that you are wondering why we have not emailed all shops regarding the above issues. There are two reasons for this: First, in order to keep the site stable during the upgrade, newsletters have been temporarily disabled. Second: Our newsletters are part of the upgrade. They are getting a new look while we also add new features for managing them. We will be able to begin sending newsletters again shortly. You won't see the new look right away, but you will see it soon.
Another Update Planned for Wednesday, November 2nd
Please be advised that there will be another site update on Wednesday. We expect the site to be down off and on throughout the day. We realize that site updates are not fun or convenient for buyers or sellers, however they are a necessity for every e-commerce site, in order to remain up to date, and to allow us to offer important new tools and features on the site in the future.
We appreciate your understanding as we get over this hurdle, and complete the process before the start of the Holiday season.
The Ruby Lane Team
