Ruby Lane site glitches

I am getting very concerned about what seems to be ongoing glitches with the Ruby Lane website. I understand that Monday morning there was a planned outage (though many of us were unaware that this was going to happen), so the "server busy" message came up every time I tried to get onto the site for at least half an hour. But for some time now, when checking my daily shop Reports, I have noticed a tremendous drop off in visitors to my shop, in click rates, as well as sales. And the overall click reports indicate that most shops on Ruby Lane in general are receiving exceptionally low click rates. So I have been "visiting" Ruby Lane at different hours of the day and evening, just to see how the site is functioning. What I have found is that at various times, hit or miss, day or night, there are intermittent malfunctions where you cannot navigate from the home page. I have tried clicking on different categories. I have tried making searches for specific items. I have tried clicking on featured items. And all I get is that spinner. And when the spinner finally stops, I find I am still on the home page. This situation can last a few minutes or for quite a while. I read on another thread that other shops have noticed this, as well. I am wondering if buyers coming to Ruby Lane and experiencing such glitches are just getting frustrated and moving on to other sites?

Please note that I opened this discussion around 11:00 pm eastern time, when I found that I could not navigate from the RL home page. It is now about 40 minutes later and the problem continues.

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Replies to This Discussion

Permalink Reply by Pearl's Parlor on July 16, 2012 at 8:25am

Hi Dexter. I just checked and was able to access the Click Log, although I forgot you can get that info until I read your remark. Which browser do you use? I think I mentioned in another forum or maybe this one that I have trouble sometimes with Google Chrome until I clear the cookies, then it works.

Permalink Reply by Ruby Lane on July 16, 2012 at 11:34am

Hi folks, You will receive messages 'click log not yet available' on and off while tech is working on the reports. Carol

Permalink Reply by Marni Bakst on July 16, 2012 at 3:21pm

Tech is also checking in to why I had two Purchase Orders come in one day last week, but only one was reported in the Buy column on the Shop Visitor report.

Permalink Reply by Pearl's Parlor on July 16, 2012 at 5:02pm

That happened to me also on July 1. I didn't report it but probably should.

Permalink Reply by Ruby Lane on July 16, 2012 at 5:48pm

We are aware of the issues with the reports so hang tight.

Permalink Reply by Pearl's Parlor on July 16, 2012 at 5:49pm

Thanks Carol - will do!

Permalink Reply by Graceful Antiques on July 17, 2012 at 9:07am