Show me All Offers! Pretty please. With Sugar on Top!

Replies to This Discussion

Permalink Reply by Suzy's Timeless Treasures on March 14, 2012 at 11:18am

You can set your 'Decline' option to 'never, show me all offers' and then you'll get them all and be able to manually accept or decline.

Permalink Reply by Ruby Lane on March 14, 2012 at 11:52am

Suzy is correct.

If you are using Make an Offer then regardless of the percentage amount you select in Accept Offers you can still select 'never, show me all offers' from the menu in the Decline offers section.  Just as it says to the right of the selection boxes, "Based on your selections, you will either

    receive a purchase order if the price is within your target discount
    receive an Email with the offer to either accept, decline or counter

If for whatever reason you are not receiving the emails then check with your ISP or your spam filters / box.

Carol

Permalink Reply by Graceful Antiques on March 14, 2012 at 4:33pm

Hmm. I have always had mine as "never, show me all offers" but have never received any unless they are in my range. I will have to do some more investigating with support. Thank you. Sandy 

Permalink Reply by CheriShops - Admin on March 14, 2012 at 6:34pm

I do receive (and often accept)  offers below my set range, and also do have the "never, show me all offers"

But I have had emails from customers who use the offer link and get confused when they are counter-offered to try to move them closer to my range, with some thinking that means a rejection. Thankfully most just submit it anyway...but I do think that it would be so much better just to have an offer button and let the offers all come in rather than the incremental thingy that confuses some

Permalink Reply by Graceful Antiques on March 14, 2012 at 7:50pm

 

• Accept offers 
• Decline offers 
• Send offers between the Accept and Decline range
• ----------
• ok, I must not understand this system or something. 
• I was under the assumption that if I had something for say $100.00 and they offered $90.00 (if I had it set at 10% ) I would automatically get a sale. 
• I was also under the assumption if they offered $20.00 I would still get an email that I had an offer but that the system would just not automatically make it a sale. 
• ---------------
• I have over 700 items in my RP shop and keep at least 150 in my RL shop most of the time. 
• Things are all over the place in regards to overhead, cost of inventory etc. This changes constantly. 
• If I list at 10% and it is still available 3 months later I may accept 20% etc. 
• Near impossible to keep all updated constantly IMHO. 
• I do have at top of my page to send ?'s if there is one on an offer. Sigh. ...
• I see many items with offers but I have no idea what...

Permalink Reply by CheriShops - Admin on March 14, 2012 at 8:23pm

Hi Sandy

as far as I know, you are correct in your assumption

if 10% is your setting to accept then yes, any offer that is made with 10% off will automatically be accepted and the sale made.

If the customer makes a lower offer, then the system will "negotiate" with them...effectively saying...."you have not met the offer threshold...would you like to increase your offer?"....Those who know the system will simply select to submit the offer anyway, but those that don't may say..."ah I do not want to pay more than eg 12% off...." and click away...no offer submitted, no potential sale.

At least that is how I understand it, based on what customers have told me......

Permalink Reply by Graceful Antiques on March 17, 2012 at 1:40pm

On offers if you have a set amount you would like to offer be sure to check the number 3 box. 
This will make it better for me to see all offers. 
Thank you.

-------

I made an offer on my own item and was able to see how the system works. One has to go to no. 3 to move forward with their original intention or offer. IMHO it is confusing. I see where some have clicked at least 2 times but do not follow thru to the offer to go thru. I really do not understand this as we can always counteroffer. 

So I have added this above to my terms of sale on my main page on the left side bar. Does it sound ok or make sense at all? 

Permalink Reply by Suzy's Timeless Treasures on March 17, 2012 at 6:11pm

I think your note sounds OK, Sandy, especially if you do use the "make offer" option on a lot of your items.  I also think the offer structure is confusing, thinking back to when I was just buying on RL.  I was surprised by the counter offer made by the system especially when it was $3 more than I was offering.  Kind of nit-picking if you ask me.

I don't have too many 'Offers Considered' on my items anymore, but when I did, I would see lots of hits in my analytics on Offers, but yet I wasn't getting any on those items.  Now, most people will just email me with an offer and we go from there.  Works better for me because unless the offer is just plain insulting, I will usually accept it.  I think I've only declined one offer in one year because I was offered less than 1/2 my asking price on something I had just listed. 

I have some wording on my shop's home page that 'reasonable offers are considered'.  Although now that I'm thinking about it, someone made me an offer last week via email, I accepted it and changed the price and she never bought it!  Have to go and change the price back again . . .

Permalink Reply by Pearl's Parlor on March 18, 2012 at 8:36am

I agree that the Make an Offer process is confusing.  I made an offer to a shop and it was immediately rejected and countered by the system.  I think sometimes buyers just stop there.  That may be why you see an offer was made but you never receive it.  I too would prefer to do away with the ranges and just have Ruby Lane send me all offers.

Permalink Reply by Graceful Antiques on March 18, 2012 at 9:10am

Try sending yourself an offer. It is quite interesting to say the least. 

Permalink Reply by Suzy's Timeless Treasures on March 18, 2012 at 8:22pm

Just made myself an offer on one of my pieces

It was declined (OK, I admit I low balled it)

An offer was made by the system for only $8 lower than my asking price of $94 even though I have it set to accept all offers at a 15% discount and decline any below 25%.  The counter offer made was only 8.5% of the purchase price.  As a buyer, I would be insulted by this. 

Also, the scene that pops up is very busy and may be confusing, especially for first time buyers.

Permalink Reply by CheriShops - Admin on March 19, 2012 at 9:48am

I just wish it was like all other sites that allow offers...have a Make Offer button and let all the offers come to the shopowner to decide what to accept, counter or decline.

The way it is set up now is cumbersome and confusing

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