If there was one thing I could change about Ruby Lane this would be it.
When I see someone has made an offer on an item outside of my settings which happens all the time I cannot believe I cannot see them.
Please Ruby Lane. Let us see. If the item is $100.00 and I have it set for 15% or so I still want to know if they offered 16%.
Especially when I see the item then on the wish list.
You can set your 'Decline' option to 'never, show me all offers' and then you'll get them all and be able to manually accept or decline.
Suzy is correct.
If you are using Make an Offer then regardless of the percentage amount you select in Accept Offers you can still select 'never, show me all offers' from the menu in the Decline offers section. Just as it says to the right of the selection boxes, "Based on your selections, you will either
receive a purchase order if the price is within your target discount
receive an Email with the offer to either accept, decline or counter
If for whatever reason you are not receiving the emails then check with your ISP or your spam filters / box.
Hmm. I have always had mine as "never, show me all offers" but have never received any unless they are in my range. I will have to do some more investigating with support. Thank you. Sandy
I do receive (and often accept) offers below my set range, and also do have the "never, show me all offers"
But I have had emails from customers who use the offer link and get confused when they are counter-offered to try to move them closer to my range, with some thinking that means a rejection. Thankfully most just submit it anyway...but I do think that it would be so much better just to have an offer button and let the offers all come in rather than the incremental thingy that confuses some
as far as I know, you are correct in your assumption
if 10% is your setting to accept then yes, any offer that is made with 10% off will automatically be accepted and the sale made.
If the customer makes a lower offer, then the system will "negotiate" with them...effectively saying...."you have not met the offer threshold...would you like to increase your offer?"....Those who know the system will simply select to submit the offer anyway, but those that don't may say..."ah I do not want to pay more than eg 12% off...." and click away...no offer submitted, no potential sale.
At least that is how I understand it, based on what customers have told me......
On offers if you have a set amount you would like to offer be sure to check the number 3 box.
This will make it better for me to see all offers.
I made an offer on my own item and was able to see how the system works. One has to go to no. 3 to move forward with their original intention or offer. IMHO it is confusing. I see where some have clicked at least 2 times but do not follow thru to the offer to go thru. I really do not understand this as we can always counteroffer.
So I have added this above to my terms of sale on my main page on the left side bar. Does it sound ok or make sense at all?
I think your note sounds OK, Sandy, especially if you do use the "make offer" option on a lot of your items. I also think the offer structure is confusing, thinking back to when I was just buying on RL. I was surprised by the counter offer made by the system especially when it was $3 more than I was offering. Kind of nit-picking if you ask me.
I don't have too many 'Offers Considered' on my items anymore, but when I did, I would see lots of hits in my analytics on Offers, but yet I wasn't getting any on those items. Now, most people will just email me with an offer and we go from there. Works better for me because unless the offer is just plain insulting, I will usually accept it. I think I've only declined one offer in one year because I was offered less than 1/2 my asking price on something I had just listed.
I have some wording on my shop's home page that 'reasonable offers are considered'. Although now that I'm thinking about it, someone made me an offer last week via email, I accepted it and changed the price and she never bought it! Have to go and change the price back again . . .
I agree that the Make an Offer process is confusing. I made an offer to a shop and it was immediately rejected and countered by the system. I think sometimes buyers just stop there. That may be why you see an offer was made but you never receive it. I too would prefer to do away with the ranges and just have Ruby Lane send me all offers.
Try sending yourself an offer. It is quite interesting to say the least.
Just made myself an offer on one of my pieces
It was declined (OK, I admit I low balled it)
An offer was made by the system for only $8 lower than my asking price of $94 even though I have it set to accept all offers at a 15% discount and decline any below 25%. The counter offer made was only 8.5% of the purchase price. As a buyer, I would be insulted by this.
Also, the scene that pops up is very busy and may be confusing, especially for first time buyers.
I just wish it was like all other sites that allow offers...have a Make Offer button and let all the offers come to the shopowner to decide what to accept, counter or decline.
The way it is set up now is cumbersome and confusing