Tutorials and FAQ not updated

Last week I was looking for some site info and came across some instructions that were referencing an old version of the site, and I think this is true of a lot of the Tutorials and info. For instance, I just looked at the Tutorial entitled "Show Me How To Purchase An Item On Ruby Lane", a tutorial that I would assume is accessed primarily by shoppers who are not familiar with the RL site. It is still using the term "Shopping Bag" instead of the current "Cart." Now this may not seem like an important thing, but some customers are confused by even a straightforward purchase. Just a couple of days ago I had a repeat customer to whom I had offered a discount two weeks ago finally put in a Purchase Order and send me an e-mail which said she did not realize putting in a Purchase Order was "simple." I often have to walk customers through the process. Sometimes I send them links to FAQ's and/or Tutorials, and I would like to be able to rely on these site tools being up-to-date, updating FAQs and Tutorials should be a part of any change made to the site.

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Replies to This Discussion

Permalink Reply by Nancy Clark on February 2, 2012 at 11:50am

Have you reported this to RL? Sales are slow enough without this kind of thing. Thanks for bringing it to our attention.

Permalink Reply by Ruby Lane on February 2, 2012 at 11:55am

Hi Marni,

We do consider it of the utmost importance that the information conveyed to shop owners and buyers via a tutorial or an FAQ is accurate. We continually review the site to insure the information is accurate. On occasion we may miss something, although unintended we realize this is not ok. And, often there is a lag time between the time we update the site and when the video is updated and released. If you run across a video or an FAQ that you feel contains inaccurate information or needs clarification, please send me a note carol@rubylane.com and I will check into it. Marketing is responsible for these two areas of the site and we will make sure it is taken care of.

Carol

Permalink Reply by Marni Bakst on February 2, 2012 at 12:09pm