Hi, there are few discussion forums where one can share the frustration encountered with Ruby Lane. I am a buyer and spent hours combing through the website to find "just the right" gifts for my…Continue
"Hi, Ann, I'm a seller on RL now and also have another shop on another mall. In the past, I've also used 2 other antiques/collectibles malls as well as Ebay to sell. On all of them except Ebay, I was able to…"
"Thanks, Sandy and Penni and RL friends for your replies.
I will contact RL asap for more informations. I have seen two or perhaps three interesting Ruby Lane videos.
As said I am a collector, I have been purchasing…"
I am a new seller on Ruby Lane just this past November. I'm so sorry to hear that your sale didn't go swimmingly.
I'm not quite sure how else it could have been done, I suppose sellers should ask Customer…"
I no longer have a RL shop, but I used to and know that yes, a seller on RL most definitely does have the ability to adjust the price of both the item and the shipping on the invoice after the customer has made the purchase. The…"
" I recently discovered Ruby Lane. I think Ruby Lane is a beautiful and interesting place where I can finally find the right collectables and antiques for my collection. I have been collecting antiques for some years,…"
"Camille, To me, there is zero excuse for someone to not get back to you within 24 hours if you ask a question, order an item, etc. Unless they are in the hospital. Delays in shipping are also inexcusable. For me, I just…"
"Thank you for your supportive comments, I sincerely appreciate everyone's advice and hope that this discussion will be useful to others who may encounter similar problems with sellers and marketplaces, whatever the products sold. I am currently…"
"Dear Camille, I just happened on this discussion and am appalled at your experience with Ruby Lane. I've had a shop for almost 5 years and I am overjoyed that most of my customers are repeat customers. I have never heard of…"
"As others have said - I am so sorry that you are being burned by a difficult seller - please remember to not judge everyone by these sellers - I strive to give the best service I can - did you happen to notice in there information as to if they…"
"I have followed the threads of this discussion and truly wish the happenings of one or two buyers were not a reflection of all of us who sell on Ruby Lane. I am in no way perfect, but do my very best to communicate with sellers expediently. I…"
"Camille - I feel bad that you've had such a bad experience with Ruby Lane. It might be a good idea if Ruby Lane had something like an ombudsman that acts as an intermediary between buyers and sellers. Maybe they already do.…"
"Thank you to the last 2 contributors! You are right, it is all about perception, even more so for an online (virtual) business and poor professional behavior on the part of one (in this case, 3) member impacts all including the marketplace itself.…"
"Amen! Well said...No matter where you go, that is to a big box store, a brick and motar store or on line on a site like RL communication is the key. It reflects how you feel about what you are doing and how important you see the customer…"
"I agree Camille.
If a seller is going to be absent, they need to either make sure it is noted on their shop or have someone answering messages to let their customer know that they are away and will attend to the order asap. It is unacceptable…"
The point is not about the handling times but the lack of communication from the sellers. Ignoring polite and reasonable requests for information is not an effective way to secure that buyer's return.
If a dealer is absent for…"