"I do sell in several places in an antique mall. I sell my linens out of one small, triangle shaped wedge that the owners did not know what to do with so they just gave it to me! I love it! I have one open shelved hutch that I display…"
"Thanks for the discussion! I did create a board on Pinterest for different items in my Ruby Lane shop. I have had traffic and one sale. I did not think of putting the price on it though. I will try that next. Things are not…"
"I try my best with emails to not ever call a customer if possible. Once upon a time I did call a customer and evidently this lady had ordered and forgot to mention this to her other half. He was none too happy.
I also never want to spill the…"
"I think giving the buyer the benefit of the doubt is a good rule to follow. The real world does interfere in all our lives at times and when we least expect it. And, email is notorious for marking emails as spam when they are not. So, I do…"
"There was another thread on here a couple of months back and someone had mentioned that they will call the customer after x days if there has been no payment received or email communication from the buyer.
I took their advice on 2 orders that were…"
"I've emailed a couple of "customers" inquiring just that. I've said more or less, "if you have changed your mind about the item I understand, unforseen things do happen. Please just advise me so that…"
"While we are on this discussion we have at times wanted to ask if they have changed their minds about purchasing the item but don't want to discourage the sale. Does anyone ever write the customer to ask them this?"
I agree that some people are a bit afraid of on-line buying and /or they don't know how to proceed, when that is the case I always get a response back once I inquire. In those instances, I guide them through the process and we all…"
"We send out several emails through Ruby Lane, personal direct ones in case either one gets caught up in their spam folder, and sometimes a PayPal invoice before we give up. We sure don't want to discourage a sale or a buyer but after a week to…"
"Sometimes people just back out, and I think they are then ashamed to say so. I totally agree that Buyers Remorse is a problem. But sometimes it's other reasons, and to make a sale, I'll pursue it. If I don't hear…"
Hi Virginia :) Could you please start a new thread for your question about selling exclusively on Ruby Lane, as the thread you put it on is just for adding the link to your Ruby Lane shop...no discussion there. Thanks!